Privacy Policy

Who We Are

Elite Chauffeur Cars ("we", "us", "our") is a commercial passenger vehicle service operating in Melbourne, Victoria, Australia. Our website is elitechauffeurcars.com.au.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

When you make a booking or enquiry, we may collect:

• Your name, email address and phone number
• Pickup and drop-off addresses
• Travel date, time and passenger numbers
• Special requirements (e.g. child seat, accessibility needs)
• Payment information (processed securely by Stripe — we do not store card numbers)
• Flight details for airport transfers

We may also collect non-personal technical data such as IP address, browser type and pages visited, for website analytics purposes.

Why We Collect It

We collect your personal information to:

• Confirm, fulfil and manage your booking
• Communicate with you about your booking or enquiry
• Send booking confirmations and invoices
• Improve our services and website experience
• Comply with our legal obligations

How We Store and Protect Your Information

Your information is stored securely using industry-standard measures. Booking data is held in systems protected by access controls and encryption in transit.

We retain your personal information for as long as necessary to fulfil the purposes outlined above, and as required by Australian law (typically seven years for financial records).

Third-Party Service Providers

We share your information only with trusted service providers necessary to deliver our service:

• Stripe, Inc. (United States) — payment processing. Stripe is PCI DSS Level 1 certified. By submitting a payment, your card data is transmitted directly to Stripe and is not stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.
• Formspree — booking form submission and email delivery.
• Google LLC — Maps and routing for address verification.

Some of these providers are located outside Australia. By using our service, you consent to your information being transferred to, and processed in, countries outside Australia (including the United States) where data protection laws may differ from those in Australia.

Disclosure to Third Parties

We do not sell, rent or disclose your personal information to any other third party except:

• As required by law or a court order
• To prevent fraud or criminal activity
• With your express consent

Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us using the details below. We will respond within 30 days.

Complaints

If you believe we have not handled your personal information in accordance with the APPs, you may contact us first to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on our website with the effective date shown above.