Standard Cancellation Schedule
The following cancellation fees apply to all bookings unless otherwise agreed in writing at the time of booking.
| Notice Given Before Journey | Cancellation Fee | Refund |
|---|---|---|
| More than 48 hours | None | Full refund of any deposit paid |
| 24 – 48 hours | 25% of total fare | 75% refund |
| 12 – 24 hours | 50% of total fare | 50% refund |
| Less than 12 hours | 100% of total fare | No refund |
| No-show (driver dispatched) | 100% of total fare | No refund |
Wedding and Special Events
For wedding, corporate event and special occasion bookings, a different schedule applies:
| Notice Given Before Journey | Cancellation Fee | Refund |
|---|---|---|
| More than 14 days | None | Full refund of deposit |
| 7 – 14 days | 25% of total fare | 75% refund |
| 3 – 7 days | 50% of total fare | 50% refund |
| Less than 3 days | 100% of total fare | No refund |
Amendments to Bookings
You may amend your booking (date, time, pickup location) free of charge if notice is given more than 48 hours before the scheduled journey. Amendments requested within 48 hours are subject to availability and may incur a $20 amendment fee. Fare differences apply where the amended journey is longer or shorter than the original booking.
Cancellation by Us
In the unlikely event that we are unable to fulfil your booking due to vehicle breakdown, driver illness, or circumstances beyond our control, we will notify you as soon as possible and provide either a suitable alternative vehicle or a full refund of any amount paid. We will not be liable for any consequential losses beyond the refund of the fare paid.
How Refunds Are Processed
Refunds are returned to the original payment method. Stripe refunds typically appear within 5–10 business days depending on your bank.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law. If you are a consumer and our service fails to meet a consumer guarantee, you may be entitled to a remedy regardless of the cancellation window.
How to Cancel
To cancel or amend a booking:
- Email us at info@elitechauffeurcars.com.au with your booking reference, full name and reason for cancellation
- Or call us directly at 0412 476 717
Cancellations are not accepted via social media. You will receive a written acknowledgement of your cancellation within 24 hours.
Cancellation requests:
Email: info@elitechauffeurcars.com.au
Phone: 0412 476 717
Available 7 days · 6am – 10pm AEST